Frequently asked questions
Can't find what you need? Get support.
How do I track my order?
Sign in and open Account → Orders. Each shipped order shows its carrier and tracking number, updated as it moves.
Do you store my card details?
No. Payments run through Stripe. We only keep a tokenized reference plus the card brand and last four digits for display.
Can I return a product?
Not for a change of mind. For safety and hygiene reasons, our products are not returnable, and each product page says so. If an item arrives damaged, defective, leaking, unsealed, visibly contaminated, incomplete or different from what you ordered, contact support@nefense.com promptly with your order number, preferably within 30 days after delivery. We will provide an appropriate replacement or refund and pay any required return shipping. The full rules are in our Returns and Refunds Policy.