Frequently asked questions
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How do I track my order?
Sign in and open Account → Orders. Each shipped order shows its carrier and tracking number, updated as it moves.
What is telemedicine and how does it work?
Telemedicine lets you consult a licensed provider online. Purchase a service in the store, then complete onboarding in the patient portal using the same login.
Do you store my card details?
No. Payments run through Stripe. We only keep a tokenized reference plus the card brand and last four digits for display.
Can I return a product?
Yes. See our Shipping & Returns policy for eligibility windows and how to start a return.
How do I become a patient?
Either purchase a telemedicine service, or accept a secure invitation from your provider. Both activate patient access on your existing account.