Privacy Policy

1Scope

This Privacy Policy describes how Nefense Professional Corporation collects, uses, discloses, and retains personal information when you visit nefense.com, create an account, place an order, communicate with us, submit a review, or otherwise interact with our online store. Our Cookie and Tracking Notice provides additional information about cookies and advertising technologies. Our Consumer Health Data Privacy Notice applies only to information that qualifies as consumer health data under an applicable state law.

2Personal Information We Collect

We may collect the following categories of personal information:

• Identifiers and contact information, such as name, email address, telephone number, billing address, shipping address, and account identifiers.
• Transaction information, such as products viewed or purchased, order value, discounts, shipping method, delivery status, returns, refunds, warranties, and subscription activity.
• Payment-related information. Payment card information is processed by our payment processor. Nefense may receive payment status, payment method type, billing information, and limited card information such as the last four digits, but does not need to store a full card number for ordinary card transactions.
• Account information, such as sign-in credentials, saved addresses, preferences, order history, and account-security events.
• Communications and content, such as support requests, product questions, reviews, photographs, survey responses, and other information you choose to provide.
• Device and usage information, such as IP address, browser and device type, operating system, pages viewed, referral information, approximate location derived from IP address, and interactions with the site.
• Marketing and consent information, such as email preferences, cookie choices, opt-out signals, and records of consent.

3Sources of Personal Information

We collect information directly from you, automatically from your browser or device, and from service providers involved in our relationship with you, such as payment processors, shipping carriers, fraud-prevention providers, advertising and analytics providers when enabled, and customer-support or communications providers. We may also receive information from another person when that person sends you a gift or otherwise provides your information for a transaction.

4How We Use Personal Information

We may use personal information to:

• Process, fulfill, ship, and support orders and subscriptions.
• Create and secure accounts and authenticate users.
• Process payments, refunds, returns, warranty claims, and disputes.
• Provide customer service and respond to requests.
• Detect, prevent, and investigate fraud, abuse, security incidents, and violations of our Terms.
• Maintain, troubleshoot, analyze, and improve the website, products, and customer experience.
• Send transactional communications and, where permitted, marketing communications.
• Measure advertising and operate advertising programs where permitted by law and by your privacy choices.
• Maintain business, tax, accounting, safety, and legal records and comply with legal obligations.

• Establish, exercise, or defend legal claims and protect the rights, property, and safety of Nefense, our customers, and others.

5How We Disclose Personal Information

We may disclose personal information to service providers and contractors that perform services for us, including payment processing, fraud prevention, hosting, security, order fulfillment, shipping, email delivery, customer support, analytics, advertising, accounting, and professional advisory services. They receive information appropriate to the service they perform and are subject to contractual or legal restrictions where required. We may disclose information to government authorities, courts, law enforcement, regulators, or other parties when required by law or when permitted to protect legal rights or safety. We may also transfer information as part of a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar corporate transaction, subject to applicable law. If you enable advertising technologies, information about your visit may be disclosed to advertising and analytics partners, including Google and Meta. Depending on state law, this activity may be treated as a 'sale,' 'sharing,' or 'targeted advertising' even when no money is paid for the information. We provide applicable choices as described below.

6Advertising, Sale, and Sharing Choices

Nefense does not sell personal information for money. Where applicable law treats certain advertising disclosures as a sale, sharing, or targeted advertising, you may exercise the applicable choice through the privacy controls provided on the site. We also honor legally recognized opt-out preference signals, including Global Privacy Control, where required by applicable law. Nefense does not use consumer health data or health-related inferences for targeted advertising.

7Marketing Communications

You may unsubscribe from marketing email using the unsubscribe mechanism in a marketing message or by contacting support@nefense.com. Opting out of marketing does not stop transactional communications necessary to service an order, account, subscription, refund, warranty, safety notice, or other requested transaction.

8Retention

We retain personal information for no longer than reasonably necessary for the purposes described in this Policy, taking into account the nature of the information, our relationship with the customer, legal and regulatory requirements, tax and accounting obligations, fraud prevention, warranty and product-safety needs, dispute-resolution periods, and the need to maintain suppression records so that marketing opt-outs are respected. Some records may be retained after an account is closed when necessary for those purposes. Backup copies may persist for a limited period until they are overwritten or deleted in the ordinary course.

9Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage can be guaranteed to be completely secure. If a security incident triggers a legal notification obligation, we will provide the notices required by applicable law.

10Children

The Nefense website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through the online store. If you believe a child has provided personal information to us, contact support@nefense.com.

11State Privacy Rights

Depending on where you live and whether an applicable privacy law applies to Nefense or a particular processing activity, you may have rights to know or access personal information, obtain a portable copy, correct inaccurate information, request deletion, opt out of sale, sharing or targeted advertising, limit certain uses of sensitive information, and appeal a denial of a request. To submit a privacy request, email support@nefense.com with the subject line 'Privacy Request' and describe the right you wish to exercise. We may verify your identity or authority before completing a request. Authorized agents may submit requests where permitted by law. Nefense will not unlawfully discriminate against you for exercising a privacy right.

12International Use

Nefense currently operates its consumer store for the United States. Personal information collected through the store is processed in the United States and may be processed by service providers in other locations as permitted by law.

13Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. The effective date at the top of the Policy identifies the current version. If a change requires notice or consent under applicable law, we will provide it in the manner required.

14Contact

Nefense Professional Corporation 350 W 6th #151 Dubuque, IA 52004 support@nefense.com