Shipping Policy

1Where We Ship

Nefense currently ships consumer orders to addresses in the United States. International shipping is not offered unless the checkout page expressly states otherwise.

2Shipping Charges

Standard shipping is free on eligible orders over $30 after discounts and before tax. For orders that do not qualify, shipping charges are calculated and displayed at checkout before payment. Expedited or other optional services, when available, may cost more.

3Processing and Transit Time

Orders are normally prepared for shipment within one to three business days. Carrier transit time is additional and depends on the destination and shipping service selected. Weekends and carrier-recognized holidays are not business days. An expedited carrier service does not necessarily shorten order-processing time unless checkout expressly states otherwise.

4Carriers and Tracking

Nefense may use USPS, UPS, FedEx, or another suitable carrier. A shipping confirmation and available tracking information are sent after shipment or label creation. Tracking may take time to begin showing carrier scans.

5Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs to be corrected. We may be able to change an address before shipment, but we cannot guarantee a carrier can redirect a package after it has shipped. PO boxes may be available only for services that accept them.

6Split Shipments and Out-of-Stock Items

An order may arrive in more than one package. If an item becomes unavailable after an order is placed, we may offer to ship available items separately, wait for the unavailable item, substitute only with the customer's agreement, or cancel and refund the unavailable item. We will not charge a higher price or substitute a materially different item without authorization.

7Shipping Delays

We make shipment estimates in good faith. If we cannot ship within the time promised, we will provide any delay notice, cancellation option, consent request, or refund required by applicable law. We may cancel and refund an unshipped order when we cannot fulfill it within a reasonable period.

8Damaged Packages

If a package arrives damaged, leaking, unsealed, frozen, overheated, or otherwise appears unsafe, do not use the affected product. Contact support@nefense.com with the order number and, if practical, photographs of the package and product. We will handle the issue under our Returns and Refunds Policy.

9Missing or Misdelivered Packages

If a package has not arrived or tracking shows delivery but you cannot locate it, contact support@nefense.com promptly. We may confirm the shipping address, review carrier tracking and delivery evidence, ask the carrier to trace the package, and request reasonable information needed to investigate. If we cannot establish that the package was delivered to the correct address, we will provide a replacement or refund. If the package is later located after a replacement or refund, contact us and we will provide reasonable instructions at our expense.

10Undeliverable Packages

If a package is returned to us as undeliverable, we will contact the customer. If the address error was ours, we will reship or refund at our expense. If the address supplied by the customer was incomplete or incorrect, we may require payment of the actual additional shipping cost before reshipping, or the customer may choose a refund of the merchandise price subject to applicable law.

11Contact

Shipping questions: support@nefense.com