How can we help?

Questions about a product, an order, wholesale, or your Auto-Ship? Open a case and you will get a case number by email straight away. Reply to that email any time and it stays on the same case. No account needed.

Open a case Email support

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Send a message to Nefense Support

Fill this in and we will open a case for you right away. You will get the case number by email so you can follow it from your inbox. No account needed.

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Your case number and every reply go here.

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So we can reach you if email does not get through.

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On your order confirmation email.

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We reply by email, usually within one business day.

Common questions

Before you open a case

How do I use HypoNasal?
Prime the pump, then spray once or twice into each nostril as needed. It is gentle enough for daily use: alcohol free, fragrance free, and steroid free.
Are Nefense sprays safe for children?
Yes. HypoNasal Jr is formulated for children and HypoBaby for infants. Follow the label, and ask your pediatrician if you have questions about your child specifically.
What is your shipping and returns policy?
Most orders ship within one to two business days, with delivery in three to seven days. For safety reasons opened nasal care products cannot be returned, so if something arrives wrong or damaged, open a case and we will make it right.
How does Auto-Ship work?
Choose Auto-Ship at checkout to save on every delivery. You set the cadence, and you can skip, reschedule, or cancel at any time from your account. Nothing is locked in.
Do you sell to clinics and practices?
Yes. Send a request through the form below with your clinic name and what you are looking for, and the wholesale team will follow up with pricing and terms.

Still need a hand?

Write to us directly and a new email opens a case automatically. Most requests get a reply within one business day.

support@nefense.com