Returns and Refunds Policy

1Standard Return Window

Unless a product page states a different rule before purchase, an unopened and unused item purchased directly from Nefense may be returned within 30 days after delivery for a refund of the purchase price, subject to the conditions below.

2Hygiene and Personal-Use Items

For hygiene and safety reasons, products intended for use in or around the nose or other personal-use products generally cannot be returned for a change of mind after the seal has been broken, the product has been opened, or the device has been used. This restriction does not apply when the item is defective, damaged, contaminated, recalled, materially not as described, or the wrong item was sent.

3Return Conditions

A change-of-mind return must be unopened, unused, complete, and in its original saleable packaging. Proof of purchase or sufficient order information is required so that we can identify the transaction. Personalized, digital, final-sale, or otherwise nonreturnable items are not eligible for a change-of-mind return if that restriction was clearly disclosed before purchase and is permitted by law.

4Damaged, Defective, Leaking, Contaminated, or Incorrect Items

If an item arrives damaged, defective, leaking, unsealed, visibly contaminated, incomplete, or different from what you ordered, contact us promptly and preferably within 30 days after delivery. We will provide an appropriate replacement or refund and will pay any required return shipping. We may request photographs, lot or batch information, or the item itself when reasonably necessary to investigate the issue, but we will not require you to ship a leaking or unsafe product unless we provide safe instructions and prepaid shipping.

5Missing Deliveries

A package that does not arrive is handled under our Shipping Policy. If we cannot establish that the order was delivered to the correct address, we will provide a replacement or refund as described there.

6How to Start a Return

Email support@nefense.com with your order number, the item you want to return, and the reason. Please wait for return instructions before mailing an item so that the shipment can be matched to your order. If a return is authorized, we will provide the return address and, when Nefense is responsible for the return, a prepaid label or other shipping instructions.

7Return Shipping and Original Shipping Charges

For an eligible change-of-mind return, the customer is responsible for return shipping and the original outbound shipping charge is not refundable. If the return results from an error by Nefense, a defect, damage in transit, contamination, an incorrect item, or a recall, Nefense pays required return shipping and refunds applicable original shipping charges. We do not charge a restocking fee for an eligible return.

8Refunds

Approved refunds are issued to the original payment method unless another method is required by law or agreed because the original method is no longer available. We generally initiate the refund within five business days after an approved non-return refund or after receiving an item that must be returned. The customer's bank or payment provider may require additional time to post the credit. Store credit will be provided instead of a monetary refund only if the customer affirmatively chooses it or where otherwise permitted by law.

9Subscriptions

Returning one shipment does not automatically cancel an auto-ship plan. Future recurring shipments must be canceled under the Subscription and Auto-Renewal Terms. If a shipment was processed before cancellation, its return eligibility is determined under this Policy and applicable law.

10Recalls and Legal Rights

A recall, safety withdrawal, or remedy required by law is not limited by the 30-day return window or by a final-sale designation. This Policy does not reduce any non-waivable rights or remedies available under applicable consumer-protection or warranty law.

11Contact

Returns and refunds: support@nefense.com