Limited Warranty
Warranty coverage for products purchased directly from Nefense.
- Published by
- Nefense Professional Corporation
- Effective date
- Last updated
Contents
Scope
This Limited Warranty applies to products purchased directly from Nefense Professional Corporation and delivered in the United States. It is in addition to any rights that cannot be limited under applicable state law. A manufacturer's separate warranty may also apply to a third-party product.
Condition at Delivery
Nefense warrants that, at delivery, the product will materially conform to the product ordered and will be free from material defects in workmanship or materials that make it unusable for its ordinary intended purpose. If an item arrives damaged, leaking, unsealed, contaminated, incomplete, expired, materially not as described, or defective, contact us promptly and preferably within 30 days after delivery. The Returns and Refunds Policy provides the procedure and available remedy.
Consumable Products
For a consumable product, this Limited Warranty covers defects present at delivery and latent manufacturing or packaging defects that become apparent during the product's stated shelf life when the product has been stored and used according to its instructions. It does not guarantee that a consumable will last after it has been used up, opened beyond an applicable period-after-opening limit, stored improperly, or used contrary to directions.
Reusable Products
Unless a product page or manufacturer warranty provides a longer period, a reusable Nefense product is covered against defects in materials and workmanship for 90 days after delivery. Normal wear, cosmetic changes that do not affect function, accidental damage, loss, misuse, modification, improper cleaning, or damage caused by use contrary to instructions are not covered.
Third-Party Products
Some products sold by Nefense are manufactured by third parties. Any manufacturer's warranty is separate and may be longer or broader than this Limited Warranty. When practical, Nefense will help identify the manufacturer's warranty and provide proof-of-purchase information needed for a claim. Nothing in a manufacturer's warranty eliminates a remedy Nefense separately owes you under applicable law or our policies.
Warranty Remedy
For a valid warranty claim, Nefense will provide the remedy required by the applicable warranty, our Returns and Refunds Policy, or law. Depending on the nature and timing of the defect, that may include replacement, repair where appropriate, or refund. When Nefense requires return of a defective item covered by this warranty, Nefense pays the required return shipping.
Making a Claim
Email support@nefense.com with the subject line 'Warranty Claim.' Include your order number or enough information to locate the order, a description of the issue, and photographs or a lot/batch code if reasonably available. We may request reasonable additional information to distinguish a defect from normal wear, misuse, or damage after delivery.
Limitations
TO THE EXTENT PERMITTED BY LAW, THIS WRITTEN LIMITED WARRANTY IS LIMITED TO THE COVERAGE AND DURATION STATED ABOVE. ANY IMPLIED WARRANTY THAT MAY LAWFULLY BE LIMITED IN DURATION IS LIMITED TO THE SAME PERIOD AS THE APPLICABLE WRITTEN WARRANTY. Some states do not allow limitations on the duration of implied warranties, so that limitation may not apply to you. This warranty does not exclude or limit a right or remedy that applicable law does not permit Nefense to exclude or limit. It gives you specific legal rights, and you may have additional rights that vary by state.
Recalls and Safety Matters
A recall, safety notice, or remedy required because a product is unsafe is not limited by the 30-day or 90-day periods above. If you believe a product is unsafe, stop using it and contact support@nefense.com.
Contact
Warranty claims: support@nefense.com