Electronic Communications Policy
Transactional email, marketing email, consent, opt-out rights, and future text-message programs.
- Published by
- Nefense Professional Corporation
- Effective date
- Last updated
Contents
Transactional Communications
When you place an order, create or secure an account, start or manage a subscription, request support, make a return, or otherwise transact with Nefense, we may send communications reasonably necessary to complete or service that transaction. These may include order confirmations, receipts, shipping updates, refund notices, account-security messages, subscription notices, and product-safety or recall communications.
Marketing Email
Marketing messages may include product announcements, promotions, educational marketing content, abandoned-cart reminders, or similar commercial communications. Where we rely on consent or another permission required by applicable law, we will obtain it before sending the relevant marketing communication.
Unsubscribing
You may opt out of marketing email by using the unsubscribe mechanism in a marketing message or by contacting support@nefense.com. We will process opt-out requests promptly and within the period required by law. An opt-out from marketing does not stop transactional or safety communications that are reasonably necessary for an existing order, account, subscription, refund, warranty matter, or product recall.
Text Messages
Nefense does not currently operate a consumer text-message marketing program. If we introduce SMS or MMS messaging, the opt-in disclosure and any text-message terms presented at enrollment will explain the program, message frequency, applicable charges, consent, and how to stop messages. A telephone number provided for shipping or customer service will not by itself be treated as consent to receive marketing text messages.
Contact Information and Wrong Recipients
Keep your email address and telephone number current. If you receive a message intended for someone else or believe your information was used without authorization, contact support@nefense.com so that we can correct the record and stop inappropriate messages.
Electronic Records
You agree that customer-service and transactional records may be provided electronically when permitted by law. You may request a paper copy of an agreement or policy by contacting support@nefense.com.
Contact
Communications questions and unsubscribe assistance: support@nefense.com