Legal Notices

Effective date August 19, 2026

1Who we are

This store is operated by Nefense Professional Corporation, an Iowa professional corporation. In our documents, Nefense, we, us and our all mean that company. It is the company you are buying from and the company you would have a contract with.

We sell nasal and airway hygiene products directly to the people who use them. We are not a health care provider, we do not deliver medical care, and buying from us does not create a relationship of care.

Nefense Professional Corporation is a separate company from Sleep Balance Academy PC. They publish their own documents for their own store, buying from one is not buying from the other, and nothing you agree to here is an agreement with them.

2Our addresses, and which one to use

There are two, and using the wrong one costs you time. Both are real and both are ours.

2.1 Business address

Nefense Professional Corporation, 350 W 6th #151, Dubuque, IA 52004. This is our business and customer address. Use it for anything ordinary that you would rather send on paper than by email.

2.2 Legal notice address

Nefense Professional Corporation, Attention: Legal Notices, 1749 Creek Wood Dr, Dubuque, IA 52004. Use this one only for a formal legal notice, as described in section 3. It is not a customer address and nothing about an order should be sent there.

3Sending us a formal legal notice

Send it in writing to the legal notice address in 2.2, by mail or by a delivery service that produces a record of delivery.

A notice should say, in plain terms:

• Your name and address, and if you are writing for somebody else, who they are.
• What the notice is about, including any order number, product or account it concerns.
• What you are asking us to do, and by when.
• The date, and how to reach you, including an email address if we may use one.

A notice counts as given when it is delivered to that address, or on the date shown by the delivery record.

We do not accept service of a summons, a complaint or other legal process by email, and a legal document sent to the support mailbox may not reach the right person in time to be useful to you. Where the law requires service on a registered agent or by a particular method, follow the method the law requires. Nothing on this page changes what the law requires of you or of us.

We send notices to you at the email address on your account, or to the address on your order. Keep your details current with us, because a notice sent to the details you gave us counts as delivered.

4Copyright and trademarks

4.1 Copyright

The content of this site, including the text, the photography, the video, the page design and the way it is all arranged, is owned by Nefense Professional Corporation or by the people who licensed it to us, and it is protected by copyright law in the United States and elsewhere.

You may view, print and share a page for your own personal use, and you may quote a short passage with credit. Anything else, including copying our product descriptions or photography for another store, needs our written permission first.

4.2 Trademarks

Nefense and the Nefense logo are trademarks of Nefense Professional Corporation. You may not use them without our written permission, including in a way that suggests we endorse or supply something we do not.

Other names and logos that appear on this site belong to their owners. Naming a product or a company is not a claim that they endorse us or that we speak for them.

5Copyright complaints

If you own a copyright and you believe something on this site infringes it, tell us and we will act on a properly made notice.

5.1 Where to send it

Copyright Agent, Nefense Professional Corporation, Attention: Legal Notices, 1749 Creek Wood Dr, Dubuque, IA 52004. You can also send it to support@nefense.com with the words Copyright Notice in the subject line, which is faster.

5.2 What the notice must contain

• Your signature, physical or electronic, as the owner or as somebody authorized to act for the owner.
• Identification of the work you say has been infringed.
• Identification of the material on our site you say infringes it, and enough detail for us to find it, normally the web address of the page.
• Your name, address, telephone number and email address.
• A statement that you believe in good faith that the use is not authorized by the owner, its agent, or the law.
• A statement that the information in the notice is accurate and, under penalty of perjury, that you are the owner or are authorized to act for the owner.

5.3 What we do with it

1. We read it and, where the notice is properly made, we remove or disable access to the material.
2. We tell the person who posted it what happened and why, and we send them a copy of the notice.
3. We tell them how to send a counter-notice if they believe the removal was a mistake.

5.4 Counter-notice

If your material was removed and you believe that was a mistake or a misidentification, send a counter-notice to the same place. It must contain your signature, identification of the material and where it appeared before it was removed, a statement under penalty of perjury that you believe in good faith it was removed by mistake or misidentification, and your name, address and telephone number, together with your consent to the jurisdiction of the federal district court for the district where you live, or if you are outside the United States, for any district in which we may be found, and a statement that you will accept service from the person who sent the original notice.

We pass a counter-notice to the person who complained. If they do not tell us they have started a court action within the period the law allows, we may restore the material.

5.5 Two warnings

A person who knowingly misrepresents that material is infringing, or that it was removed by mistake, can be liable for damages, including costs and legal fees. Do not use this process to remove something you simply dislike.

We close the accounts of people who repeatedly infringe, in appropriate circumstances.

6Law enforcement and legal process

Requests from law enforcement, from a court, or from a party to a case should go to the legal notice address in 2.2, marked for legal process. Include the matter, what records you are asking for, the period they cover, and a deadline.

We require valid legal process. We do not hand over customer records because somebody asks us to by email or over the phone.

• We read it, and we produce only what it covers. What we are able to provide depends on what the process actually authorizes, and we produce what it requires rather than everything we hold about a person.
• We push back where we should. Where a request is overbroad, unclear, or looks like it reaches further than the law allows, we say so and we ask for it to be narrowed or we object.
• We notify the person, where we are permitted to. We tell the person whose records are being asked for that a request was made, and where we can we tell them before we produce anything, so they have a chance to respond. We do not do that where the law prohibits it or where there is a real risk of harm to somebody. When an order preventing us from telling them expires, we tell them then.
• Emergencies. Where there is a genuine emergency involving a risk of death or serious physical injury, we consider a request on its facts and disclose no more than is needed to address it.

What we hold is order and account information. We are not a health care provider and we do not hold medical records.

7Reporting a security problem

Write to support@nefense.com with the words Security Report in the subject line. Tell us what you found, where you found it, how to reproduce it, and how to reach you. If it is sensitive, say so in the first message and we will arrange a safer way to send the detail.

We acknowledge your report, we investigate it, we fix what needs fixing, and we tell you when it is done. We are grateful for reports and we do not treat them as an accusation.

If you report a problem in good faith, we will not bring legal action against you over the research, and we will not ask anybody else to.

Good faith here means all of the following:

• You stay within our own site and services, and do not touch a third party's systems.
• You do not access, change, delete or keep anybody else's data. If you come across personal information, you stop, and you tell us.
• You do not degrade the service, and you do not run a test that would disrupt other people using it.
• You do not use what you found for anything except reporting it to us, and you do not sell it or trade it.
• You give us a reasonable opportunity to fix the problem before you publish anything about it.
• You stop when we ask you to stop.

We do not currently pay for security reports.

8Reporting a product safety problem

If a product we sold you caused a reaction or an injury, or you believe it is unsafe, stop using it, keep what is left of it and the packaging if you can, and write to support@nefense.com with the words Safety Report in the subject line. Tell us the order number, the lot code from the package, what happened and when.

A person reads it, we open a safety record, and that record stays open on its own terms. It does not close because you were refunded, and asking for a refund is never a condition of us taking the report seriously.

A recall or a safety remedy is not limited by any time window in our returns or warranty documents, and it survives a final sale label on the item.

9The other documents we publish

These are the documents that govern buying from this store. Each one is published on its own page with the date it took effect, and older versions are kept. If a document named here is not on our Legal Center yet, it has not been published, and the Legal Center is the list that is true today.

10Rights you cannot sign away

If the law of your state gives you a right that cannot be waived by an agreement, nothing we publish waives it.

That is true of every document listed in section 9, whether or not it repeats this sentence. Where something we have written would take away such a right, the right wins, the rest of the document still applies, and we do not ask you to agree otherwise.

Nothing we publish prevents you from complaining to a government agency, including your state attorney general and the Federal Trade Commission, or from reporting a safety concern about a product. Nothing we publish stops an agency from investigating us or from acting on your behalf.

11Changes to this document

We update this document when what we do changes, when the law changes, or when we find wording that is unclear. Every version is kept, and each one records the date it took effect.

How you find out depends on how much changed. A correction that does not change your rights is simply published. A change that does affect your rights is announced before it takes effect. A change that materially alters what you agreed to is not applied to you by silence: we ask you to accept it, and continuing to browse the site is not treated as acceptance.

If you want a copy of an earlier version, or want to know what changed and when, write to support@nefense.com and we will send it to you.

12Contact

Use the address above only for service of a formal legal notice. For everything else, including orders, returns, billing, safety concerns and privacy requests, use the contact below. A notice sent to the wrong one of these still reaches us, but it takes longer to reach the right person.